Dear Chopsy Baby.
Recently my little girl (age three) was not very well. She hadn’t been quite right for a week and wasn’t eating anything and though there were no other obvious symptoms I knew something wasn’t right. Then the nursery she attends phoned me up, as they were worried about her. She had been asleep all morning and quite listless which was not normal for her.
I picked her up and as the doctor’s surgery was not far away I took her straight there in the hope of getting an appointment. I got there at 2.00pm. When I asked the receptionist for an emergency appointment she just started at me and said I had to phone in. By this point my child was starting to cry and I knew she was in pain. The receptionist wouldn’t budge on this so I went outside and phoned up the receptionist inside on my mobile phone!
She wouldn’t give me an appointment even though my child was now obviously distressed and said a doctor would phone me back. The doctor did eventually phone me back and didn’t seem concerned at all. I could hardly hear half of what he was saying as my daughter was crying so much. He made it quite clear I was being a pain.
He eventually agreed to see me later that day, and said my child had a virus. I took my child home who continued to cry and be very out of character for her. I took her back to see another doctor who diagnosed an inner and outer ear infection. She was given anti-biotics which immediately made her return to the happy bouncy child she was.
I am really cross that when I want to see a doctor with an ill child I have to get past a receptionist that protects a doctor from patients at all costs. It’s ridiculous that I have to stand outside a door with a mobile phone to talk to a receptionist on the other side.
I am cross that my child was ill and the doctor did not give a stuff. Shame on you doctor and doctor’s surgery. Shame on you battle axe receptionist. Wait until you are ill and try and get an appointment.
Angry of Southville
