Broadband users are unable to resolve complaints

Those families who have trouble trying to resolve issues with their broadband provider can take heart that they are not alone.

According to research from Broadbandchoices.co.uk, 54 per cent of broadband users are not finding their complaints are being successfully resolved and 36 per cent are not bothering to complain at all.

Not news to one Chopsy Baby writer who was relieved of £200 by Orange for mistakes made by an Orange call hander abroad who subsequently failed to log the call.

Our advice is to keep a call log every time you go through the arduous and time consuming task of sorting out problems.

Insist the call hander spells out their name to the letter and make sure a call reference number is taken.